Service Options

Start Your Gas Service with Pines Gas

Congratulations on your new home! In most cases, gas service will already be active when you move in. However, you must activate your Pines Gas account before your move-in date.

Getting Started is Easy

To start your gas service online, you’ll need:

The property address of your new home
Contact names
A phone number
An email address

Start dates may vary from the requested date based on availability and account processing. If the gas is currently off at your new home, a representative will contact you as soon as possible to schedule an appointment for the next available business day to turn the gas on. Someone 18 years or older will need to be at the home for the appointment. If gas is currently active at your home, no additional steps are needed. Please continue and click on Start Service Now.

What Happens Next

Once your account is set up, you’ll receive a welcome email within 1-2 business days with your new account number.
From there, you can register on our Customer Web Portal to:

View full monthly statements
Sign up for electronic payments and autopay
Manage your account online
View your payment history
View your monthly billed gas usage

Click Start Service Now to complete our online start service form

Start Service Now

Stop Service

If you’re moving to an area where Pines Gas does not provide service, you can request to stop your gas service through our Web Portal.

Log in to your account
Go to the Help section under Account Management
Click Request to Stop Service

You’ll be able to:

Choose your service cancellation date
Provide a contact number and forwarding address for final bill
Review and pay your balance

Transfer Service

Moving to a new home? Call Customer Service at (877) 350-7816 to confirm if Pines Gas provides gas service at your new address.

If service is available, we’ll set up your new account and schedule the connection as close to your requested date as possible. We’ll also disconnect the Pines Gas meter at your previous address around your requested date.

If gas is currently off at your new home, a service technician will need access to all gas-burning appliances inside. An adult (18 years of age or older) must be present at the time a technician arrives at the home.

Service Line Installation Request

At Pines Gas, we’re committed to meeting your service deadlines. Avoid delays by ensuring your project meets our service specifications. Before a natural gas service line can be installed, the following guidelines must be met at your home or building site:

All necessary permits must be obtained from the proper authorities prior to installation of a service line.
The house or building must be piped before requesting a service line. The service line will be installed approximately 15 working days from the date the service line was requested.
There must be an obstruction-free, eight-foot wide service pathway from the gas main line to the meter loop location. All trash bins, construction materials, etc. must be cleared from this area.
The address (number and street) must be posted and visible from the street.
Call Before You Dig (dial 811) at least 48 hours before any excavation work to have underground facilities located.

Gas Meter Installation Request

Before a natural gas meter can be installed, the following guidelines must be met at your construction site:

The house is bricked or sided and painted.
There are no ground wires attached to stub-out.
Plumber’s gauge is not on house.
All shut-off valves are plugged and accessible; all flex-lines are capped.
There is a service riser.
Meter location is accessible without customer assistance and not blocked by fences, walls or gates.
Entire meter set will be at least 3 feet from sources of ignition or possible entry points to house.
The stub-out and location conforms to all Pines Gas safety codes.

Please email the Gas Meter Installation Request to builderservices@sienergy.com.

Start Service Now

Service Options

Start Your Gas Service with Pines Gas

Getting Started is Easy

What Happens Next

Stop Service

Transfer Service

Service Line Installation Request

Gas Meter Installation Request

(877) 350-7816

Customer Service

Pay Online

811

Important Natural Gas Safety Information