Understanding Your Bill

Bill Overview

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Explanation of Charges

Pines Gas is regulated by local municipality guidelines and the Railroad Commission of Texas. We operate under the Rules of Service approved by these authorities. Click to view Rules of Service, Tariffs (rate schedule) and more.

Regulatory & Important Links – Pines Gas

When is Payment Due?

Itemized bills are mailed approximately every 30 days. Statements are due and payable when rendered and should be paid on or before the noted due date, which is a minimum of sixteen (16) days from mailing. The due date is clearly indicated on the bill. Any payment received after the due date is considered late, and a disconnection notice will be issued. The unpaid balance is due within five (5) business days from the date the disconnection notice is prepared and sent.

Alternative Payment Plans

It can sometimes become difficult for customers to pay their bills on time. If you think you will not be able to make your payment by the due date, you may be eligible for an extended payment plan. To make alternative payment arrangements, please call our customer care center at (877) 350-7816 to review your account balance and payment options.

Service Termination

Customers have an obligation to pay for the gas used. When payment becomes past due, a written disconnection notice will be mailed at least 5 business days prior to the date of disconnection. Pines Gas will give you five (5) days written notice of termination and the earliest date we will disconnect.

Avoid Interruption of Services

You may prevent termination of service if:

You pay all outstanding balances due on or before the disconnection due date. Disconnection letters are emailed (if an email address is on record to receive notices) and mailed to the mailing address on record.
Receive approval for a payment extension before the disconnection due date and pay agreed balance by extension due date.
You enter into a deferred payment agreement to pay the outstanding balance in installments as well as all future bills by the current bill due date to complete payment agreement. If defaulted, service will be disconnected.
Except in cases involving theft or fraud, the reason for termination has been corrected.

Service Reconnection

The outstanding balance paid in full. A security deposit and a reconnection fee will be required. An appointment must be scheduled with a customer service representative for a field technician to come to the home to reconnect service. Someone 18 years or older must be at the home during the scheduled appointment timeframe. Appointments are scheduled for the next available business day upon request. Contact customer care center Monday – Friday 8am -5pm at 877-350-7816 to schedule an appointment.

How Rates are Set

Pines Gas’s rates, quality of service and safety measures are regulated by the Railroad Commission of Texas, Federal Energy Regulatory Commission and municipalities to ensure rates are reasonable and necessary to the delivery of natural gas services.

Understanding Your Bill

Bill Overview

Explanation of Charges

When is Payment Due?

Alternative Payment Plans

Service Termination

Avoid Interruption of Services

How Rates are Set

Please see our Tariffs under Regulatory for additional information:

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(877) 350-7816

Customer Service

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Important Natural Gas Safety Information