• We will be closed Friday, August 29, 2025 at 3:00 PM - Monday, September 1, 2025 in observance of the holiday. We will resume normal business hours on Tuesday, September 2, 2025 at 8:00 AM. If you are currently experiencing a gas emergency, please call our 24-hour Emergency Service Line: 877-350-7816, Press Option 1.
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Contact Pines Gas

To report a natural gas odor or emergency, leave the area immediately and then call 911 and (877) 350-7816.

Business Hours (Excluding Holidays)
Monday – Friday 8:00am – 5:00pm CST

Customer Service Center:
(877) 350-7816, Option 3

24-Hour Emergency Number:
(877) 350-7816, Option 1

Online Payments
(877) 350-7816, Option 2

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For non-emergency inquiries, we encourage you to visit our Customer Portal where you can:

  • Manage your account
  • Set up Auto Payment
  • Make individual payments
  • View balance and due date

Thank you for being a valued customer!