• Holiday Closure Notice
    Our office will be closed Monday, January 19, 2026 in observance of the holiday. We will resume normal business hours at 8:00 AM on Tuesday, January 20, 2026. If you are experiencing a gas emergency during this time, please contact our 24-hour Emergency Service Line at 877-350-7816, Option 2.
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Since 1998, Pines Gas has emerged as one of the fastest-growing investor-owned gas distribution utilities in Texas—earning a reputation for safety, reliability and unsurpassed customer service.

We’re here to serve you. If you have questions about your gas bill or service, please contact a representative.

Customer Service Center

Business Hours (Excluding Holidays)
Monday – Friday 8:00am – 5:00pm CST

(877) 350-7816, Option 3
customerservice@pinesgas.com

Builder Services

(877) 350-7816, Option 4
builderservices@pinesgas.com

24-Hour Emergencies

(877) 350-7816, Option 1

Be prepared to tell the operator:

  • The nature of the possible emergency.
  • The location of the emergency.
  • Your name and location.
  • Callback phone number

Payment Options

Telephone Credit Card Payments

(877) 350-7816, Option 2

Send Payments To:

Pines Gas
13215 Bee Cave Rd B250
Bee Cave, TX 78738

Locations

Headquarters:
13215 Bee Cave Parkway
Galleria Oaks Building B Suite B-250
Bee Cave, Texas 78738

(877) 350-7816

Call for gas leaks, odors or emergencies.

Customer Service

Call Today (877) 350-7816

Pay Online

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811

Call Before You Dig!

Important Natural Gas Safety Information

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What to do if you smell gas:

  • Extinguish all open flames and/or sparks in the area.
  • If possible, turn off the gas supply to the individual appliance.
  • Do not operate electrical switches, telephones or appliances.
  • Leave your house and walk to a neighbor’s home.
  • Do not operate motor vehicles in the area.
  • From the neighbor’s house, call our 24-hour emergency line.

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Contact Pines Gas

To report a natural gas odor or emergency, leave the area immediately and then call 911 and (877) 350-7816.

Business Hours (Excluding Holidays)
Monday – Friday 8:00am – 5:00pm CST

Customer Service Center:
(877) 350-7816, Option 3

24-Hour Emergency Number:
(877) 350-7816, Option 1

Online Payments
(877) 350-7816, Option 2

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Cooler temperatures can lead to higher gas usage. These quick tips can help reduce usage:

Heating tips:

  • Set your thermostat to 68–70°F.
  • Seal windows and doors.

Gas stove tips:

  • Use cookware that matches the burner size.
  • Keep burners clean for an efficient flame.

Water heater tips:

  • Set your water heater to 120°F to save energy.
  • Take shorter showers or use low-flow showerheads to reduce hot water demand.

For additional tips, visit https://www.pinesgas.com/tips-to-lower-gas-usage/