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Since 1998, Pines Gas has emerged as one of the fastest-growing investor-owned gas distribution utilities in Texas—earning a reputation for safety, reliability and unsurpassed customer service.

We’re here to serve you. If you have questions about your gas bill or service, please contact a representative.

Customer Service Center

Business Hours (Excluding Holidays) Mon – Fri | 8am – 5pm (877) 350-7816, Option 3 customerservice@pinesgas.com

Builder Services

(877) 350-7816, Option 4 builderservices@pinesgas.com

24-Hour Emergencies

(877) 350-7816, Option 1

Be prepared to tell the operator:

The nature of the possible emergency.
The location of the emergency.
Your name and location.
Callback phone number

Payment Options

Telephone Credit Card Payments

(877) 350-7816, Option 2

Send Payments To:

Pines Gas
13215 Bee Cave Rd B250
Bee Cave, TX 78738

Locations

Headquarters:
13215 Bee Cave Parkway
Galleria Oaks Building B Suite B-250
Bee Cave, Texas 78738

(877) 350-7816

Call for gas leaks, odors or emergencies.

Customer Service

Call Today (877) 350-7816

Pay Online

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Call Before You Dig!

Important Natural Gas Safety Information

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What to do if you smell gas:

Extinguish all open flames and/or sparks in the area.
If possible, turn off the gas supply to the individual appliance.
Do not operate electrical switches, telephones or appliances.
Leave your house and walk to a neighbor’s home.
Do not operate motor vehicles in the area.
From the neighbor’s house, call our 24-hour emergency line.